Terms & Conditions

Delivery

Terms and Conditions

Welcome to www.droconnell.co.uk (“we”, “our”, “us”). By accessing or using this website, or by purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

1. About Us

This website is operated by Dr Cliona O’Connell

Contact details:
Email: advice@droconnell.co.uk
Website: www.droconnell.co.uk

2. Scope of These Terms

These Terms apply exclusively to the sale of food supplements and related informational content provided through this website.

No medical services, diagnoses, or personalised treatment plans are provided via this website.

3. Use of the Website

You agree to use this website lawfully and not to:

  • Misuse the website or introduce malicious code
  • Attempt unauthorised access to systems or data
  • Copy, scrape, or commercially exploit website content without prior written permission

We reserve the right to restrict or terminate access if these terms are breached.

4. Product Information and Accuracy

We take reasonable care to ensure all product descriptions, ingredient lists, and nutritional information are accurate and up to date.

Please note:

  • Information is provided for general informational purposes only
  • Product packaging may differ slightly from images shown
  • We reserve the right to update formulations, suppliers, or packaging where legally permitted

5. Regulatory and Health Disclaimer

Our products are classified as food supplements under UK law.

  • They are not medicines
  • They are not intended to diagnose, treat, cure, or prevent any disease
  • Statements made on this website have not been evaluated by the MHRA

You should always consult a qualified healthcare professional before using supplements, particularly if you:

  • Are pregnant or breastfeeding
  • Are taking prescription medication
  • Have a medical condition

Individual results may vary. No specific health outcomes are guaranteed.

6. Orders and Payments

By placing an order, you confirm that:

  • You are at least 18 years old
  • All information provided is accurate and complete
  • You are legally capable of entering into a binding contract

All prices are shown in GBP (£) and include VAT where applicable. Payment must be made in full before dispatch.

We reserve the right to refuse or cancel any order at our discretion.

7. Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier or postal services
  • Customs or border controls
  • Events outside our reasonable control

Ownership and risk pass to you once the order has been delivered.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Returns Policy and UK Consumer Contracts Regulations.

Key points:

  • You have 14 days from receipt to cancel eligible orders
  • Supplements must be unopened, unused, and in original sealed packaging
  • Opened or consumed supplements cannot be returned for hygiene and safety reasons
  • Refunds are issued to the original payment method

Please refer to our Returns Policy for full details.

9. Intellectual Property

All content on this website, including text, graphics, logos, product names, and images, is owned by or licensed to us.

You may not reproduce, distribute, or commercially exploit any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses
  • We do not guarantee uninterrupted or error-free website operation
  • Our total liability is limited to the amount paid for the relevant product

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

11. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their content, accuracy, or policies.

Accessing third-party websites is done at your own risk.

12. Privacy and Cookies

Your use of this website is also governed by our:

  • Privacy Policy
  • Cookie Policy

These explain how we collect, use, and protect your personal data in compliance with UK GDPR.

13. Changes to These Terms

We may update these Terms and Conditions at any time. Changes take effect once published on this page.

You are responsible for reviewing them periodically.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have questions about these Terms and Conditions, please contact:

Email: advice@droconnell.co.uk
Website: www.droconnell.co.uk